Introduction

Glossary

Course Objectives

Course Overview

Introduction

Reference Services to Consider

Write Your Reference Policy

Providing Reference Services

Calling Collections

Mail and Phone References

Some Things To Consider

Good Reference Practice – It’s a Matter of Security!

Copyright

Lesson 1 Conclusion

Lesson 2 Introduction

Know Your Audience

Reaching Your Intended Audience

Designing Your Outreach Activities

Low-Cost Outreach Activities

Working With the Media

Extending Your Outreach Efforts

Lesson 2 Conclusion

Lesson 3 Introduction

Exhibits

Exhibit Cases

Placing Materials Within Exhibit Cases

Loans

Lesson 3 Conclusion

Course Summary

How to Take the Course Exam

Conclusion

Acknowledgements