5: Access and Outreach
Course Introduction

Introduction

Glossary

Course Objectives

Course Overview

Lesson 1: Good Reference and Access Practices

Introduction

Reference Services to Consider

Write Your Reference Policy

Providing Reference Services

Calling Collections

Mail and Phone References

Some Things To Consider

Good Reference Practice – It’s a Matter of Security!

Copyright

Lesson 1 Conclusion

Lesson 2: Getting the Word Out

Lesson 2 Introduction

Know Your Audience

Reaching Your Intended Audience

Designing Your Outreach Activities

Low-Cost Outreach Activities

Working With the Media

Extending Your Outreach Efforts

Lesson 2 Conclusion

Lesson 3: Exhibits and Loans

Lesson 3 Introduction

Exhibits

Exhibit Cases

Placing Materials Within Exhibit Cases

Loans

Lesson 3 Conclusion

Course Conclusion

Course Summary

How to Take the Course Exam

Conclusion to the Course Series

Conclusion

Acknowledgements