Library DrawingThe CONNector

NOVEMBER 2001Volume 3 Number 4

Surge in e-mails

The past three years showed a dramatic increase in the number of reference questions answered via email. Compared to mid-1998 figures, total email volume increased almost 70% through mid-2001, with an average quarterly increase of about 7%. Data show that periodic fluctuations uniformly affect all service desks in the Information Services Division, History and Genealogy (H&G), Government Information Services (GIS) and Law.

Graph showing the number of emails coming in for the different departments.


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