Re: IBM Nixes Net PC
Amy Terlaga (aterlaga@www.biblio.org)
Wed, 10 Sep 1997 16:10:36 -0400
Date: Wed, 10 Sep 1997 16:10:36 -0400
Message-Id: <1.5.4.32.19970910201955.00876980@www.biblio.org>
From: Amy Terlaga <aterlaga@www.biblio.org>
To: Multiple recipients of list <conntech>
Subject: Re: IBM Nixes Net PC
At 03:46 PM 9/10/97 -0400, sufflib@tiac.net wrote:
>At 01:54 PM 9/10/97 -0400, you wrote:
>>I'd say more than half of my calls these days involve PC-related support
>>issues.
>>Amy
>
>Amy: You'd be smart to blame everything on the software (particularly the
>operating system). Then say, "that'll be fixed with the next upgrade,
>there's nothing ANYONE can do right now." Enjoy your free time.
>Joe C.
Actually the stock answer I prefer is, "Why don't you try rebooting?"
You'd be surprised at how many times that that response is the right one.
Oh, and don't get me started on the issue of PC literacy training. In this
day and age, there is no good excuse for any librarian out there to not have
a basic understanding of Windows (or Mac) software.
Amy
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Amy Terlaga Libraries Sharing Computerized Services
Bibliomation, Inc
Stratford, CT
aterlaga@biblio.org