Re: Publicizing Library e-mail accounts
BETH BUCHANAN (homepage@www.biblio.org)
Fri, 19 Dec 1997 10:15:01 -0500
Date: Fri, 19 Dec 1997 10:15:01 -0500
Message-Id: <199712191529.KAA02775@www.biblio.org>
From: BETH BUCHANAN <homepage@www.biblio.org>
To: Multiple recipients of list <conntech>
Subject: Re: Publicizing Library e-mail accounts
The Bethel Library is not a large library(pop is -18,000). We have 5 email
addresses, all on our web page and in our brochure. We have had some
questions, but not an overwhelming amount. We try to encourage the
questions to go to the proper dept , but most go to the webmaster. I pass
them on to the proper person, and send a reply to the patron explaining what
I've done. We also take book requests, library card applications and
suggestions over the internet. There haven't been enough questions to worry
to much about setting formal priorities. Someone who is standing in front of
you, or on the phone gets your first attention and then longer reference
questions -- phoned, faxed, emailed or snail mailed.
hope this helps
Beth at Bethel At 04:35 PM 12/18/97 -0500, you wrote:
>Hello out there...
>I am taking an informal survey:
>How many of you folks in libraryland have publicized your library's
>e-mail address (either on your web sites or locally for your patrons)?
>If so, have you received an overwhelming amount of mail from the general
>public? How are these queries handled (what kind of priority do they
>receive?)?
>I am particularly interested in hearing from small and mid-sized
>libraries who only have a single e-mail account for the entire library,
>however, if you large libraries out there have any pearls of wisdom, I'd
>love to hear your tales.
>Thanks!
>Sheri Szymanski
>Head of Technical Services
>Trumbull Library
>trumbull.library04@snet.net (203)261-6421
>
>