Re: Publicizing Library e-mail accounts
Trumbull Library (trumbull.library04@snet.net)
Fri, 19 Dec 1997 10:32:04 -0500
Date: Fri, 19 Dec 1997 10:32:04 -0500
Message-Id: <349ABE60.43E8@snet.net>
From: Trumbull Library <trumbull.library04@snet.net>
To: Multiple recipients of list <conntech>
Subject: Re: Publicizing Library e-mail accounts
BETH BUCHANAN wrote:
>
> The Bethel Library is not a large library(pop is -18,000). We have 5 email
> addresses, all on our web page and in our brochure. We have had some
> questions, but not an overwhelming amount. We try to encourage the
> questions to go to the proper dept , but most go to the webmaster. I pass
> them on to the proper person, and send a reply to the patron explaining what
> I've done. We also take book requests, library card applications and
> suggestions over the internet. There haven't been enough questions to worry
> to much about setting formal priorities. Someone who is standing in front of
> you, or on the phone gets your first attention and then longer reference
> questions -- phoned, faxed, emailed or snail mailed.
>
> hope this helps
> Beth at Bethel At 04:35 PM 12/18/97 -0500, you wrote:
> >Hello out there...
> >I am taking an informal survey:
> >How many of you folks in libraryland have publicized your library's
> >e-mail address (either on your web sites or locally for your patrons)?
> >If so, have you received an overwhelming amount of mail from the general
> >public? How are these queries handled (what kind of priority do they
> >receive?)?
> >I am particularly interested in hearing from small and mid-sized
> >libraries who only have a single e-mail account for the entire library,
> >however, if you large libraries out there have any pearls of wisdom, I'd
> >love to hear your tales.
> >Thanks!
> >Sheri Szymanski
> >Head of Technical Services
> >Trumbull Library
> >trumbull.library04@snet.net (203)261-6421
> >
> >
THANKS FOR THE INPUT, BETH. ENJOY THE HOLIDAYS! SHERI