From: "Jane Emerson" <JEmerson@cslib.org> To: <Conntech@csuweb.ctstateu.edu>, <crlclist@crlc.org>, <ecllist@ecl.org>, <ceca-l@listserv.aces.k12.ct.us>, <CEMA-L@listserv.aces.k12.ct.us> Subject: [CONNTECH] Fwd: FW: Major Network Outage Resolved
The following memo from Gale describes the Gale outage that occurred this morning. The problem has been fixed. If you have any problems accessing the Gale databases, contact their technical support group at (800) 877-4352 option 4 or technicalsupport@galegroup.com.
Jane Emerson
Connecticut Library Network
786 South Main Street
Middletown, CT 06457-5101
Te l (860) 344-2521
Fax (860) 344-2556
jemerson@cslib.org
>>> Simon Wilkes <Simon.Wilkes@galegroup.com> 10/17/2001 >>>
> The Gale Group experienced a network outage today,
> October 17, from approximately 8:30 am to 10:45 am
> EDT (1:30 pm to 3:45 pm GMT). We are reviewing the
> start and end times with Digital Island to establish them
> firmly.
>
> Preliminary analysis indicates there was a problem at
> ATT.NET when an operator entered incorrect data into
> their routing tables. Customers attempting to access
> our products were incorrectly routed on to ATT.NET
> instead of the Digital Island network.
>
> We are working with Digital Island now to review the
> problem in more detail. I will update this group with
> our findings.
>
> Tom Stanton
> Director, External Networks
> The Gale Group
> T. +1.248.699.4253 x1480
> tom.stanton@galegroup.com
>
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