To: conntech@csuweb.ctstateu.edu From: Anita Barney <abarney@wclc.org> Subject: [CONNTECH] Serving patrons from many cultures
Connecticut Library Association's Customer Service Section is pleased
to present Customer Service in a Multicultural Society: a workshop
that illustrates the impact of cross-cultural differences on the
provision of library and information services. This information will
assist participants in refining their customer service skills,
enhancing communication with clients and co-workers, and avoiding
misunderstandings and stereotyping.
Speaker:
Ingrid Betancourt
Director, Multilingual Materials Acquisition Center,
Newark (N.J.) Public Library
Location: Wallingford Public Library
Date: December 3, 2001
Time: 10:15 a.m. to 1:15 p.m. (Coffee and registration at 10:00 a.m.)
Cost: $15 for CLA members; $22 for non-members
Registration deadline is November 19, 2001.
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To register for Customer Service in a Multicultural Society on
12/3/01, print this form and send to WCLC, P.O. Box 1284,
Middlebury, CT 06762; fax 203-577-4015. Please make checks payable
to WCLC/CE.
Name(s):
Library:
Address:
City, State, Zip:
Phone:
Fax:
Email:
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