Thank you for visiting iCONN, a service administered by the Connecticut State
Library in conjunction with the State Department of Higher Education. This
service provides access to a number of licensed commercial databases in
accordance with license agreements that define authorized users who are
described at http://www.cslib.org/iconnsitemap/staff/WhoCanAccessDb.aspx.
We are committed to ensuring your privacy while you are using this service.
Please be assured that:
With exceptions noted below (interlibrary loan requests, and e-mail sent to
iCONN staff), iCONN does not retain any personally identifiable information.
The IP address of the computer that you are using to access iCONN is used
solely for the purpose of validating that you are within a library that is
authorized to access iCONN, or that you are in Connecticut, and for statistical
Your library card number is used solely for the purpose of validating that you
are a resident of Connecticut or are a student of an accredited Connecticut
institution of higher education, or are a patron of a Connecticut library
participating in the reQuest interlibrary loan system.
Usage statistics are collected only in aggregate at the institution level and
cannot be used to identify individuals
How iCONN Uses Your Computer's IP Address During Login
When you go to www.iconn.org from any
computer, iCONN will attempt to verify that the computer's IP address is
already registered in the system (all public, school and college libraries in
Connecticut have registered their computers' static IP addresses with iCONN for
this purpose). If iCONN recognizes the IP address, the user is brought directly
to the keyword search screen and no further authentication is required. Once
the user is logged in, the system does not retain the IP address. It does
retain the library affiliation associated with the IP address in order to
capture usage statistics at the institution level (as described above for
library card number). If iCONN does not recognize the IP address, the user is
presented with a screen that asks the user to enter his/her library card
How iCONN Uses Your Library Card Number During Login
When you enter your library card number at the initial iCONN login screen, the
system performs mathematical tests to ensure that it is a valid library barcode
number, and that it corresponds to any of the libraries in Connecticut who have
registered with iCONN. Once the library card number is validated, the user is
logged into iCONN. The system knows from the library card number which library
the user is affiliated with, but does not know who the individual user is. The
library affiliation is used to produce usage statistics reports by library and
by type of library (public, school and college).
Use of the "Try This!" Button (Geo-location
Authentication Service Using IP Address)
If the user does not have a library card and wishes to try a different method
of authentication, the user can click on "Try This!" The system will then use a
geo-location service to verify whether the computer's IP address is from
Connecticut. If the IP address is recognized as being from Connecticut, the
user is brought directly to the keyword search screen but is not affiliated
with a specific library since that information is not known. If the IP address
is not recognized, the user is returned to the login screen. The geo-location
service is provided by a third party vendor (Neustar -
http://www.neustar.biz/resources/product-literature/on-demand-ip-intelligence-product-literature) which maintains a database of all IP addresses in the
state of Connecticut. This service also collects and reports aggregate
statistics on the total number of successful and unsuccessful logins. IP
addresses are not correlated with individual users nor are they used to track
How iCONN Uses Your IP Address in Statistical Reports
The system collects and stores a variety of statistical data on how the site is
used and which databases are being accessed and searched but none of this data
is correlated with individual users nor does the system capture information
regarding specific searches. Currently, this data is collected automatically
using a program called 123 LOG Analyzer (http://www.123loganalyzer.com/).
This information is not reported or used in any manner that would reveal
personally identifiable information.
The Analyzer program displays by month or cumulatively those IP addresses that
rank in the Top 40 in the following categories:
Most recent visitors
Visitors who had the most hits on the web site
Visitors who used the most bandwidth
Visitors who spent the most time on the web site
The program indicates what IP addresses visited the site but does not record
what was done or what content was accessed while at the site. Although it is
possible to determine who the owner of an IP address is (e.g., by using the
freely available service at http://www.arin.net/),
unless the IP address is a static IP address, the owner indicated will
be the Internet Service Provider who assigned the IP address, not the
individual using the IP address. Most IP addresses are dynamic, which
means that they change each time you log into the system.
Definition: "Cookies" are small bits of text (letters and numbers) that are
either used for the duration of a session, or saved on a user's computer in a
file named "cookies.txt" in order to identify that user (or information about
When you use the "Remember my card number on this computer" function, iCONN
places a cookie on your computer so that you do not have to enter your library
card number again. This cookie expires in one year, and it may be superseded by
another cookie if another user chooses to log in on the same computer with a
different library card number and uses the same "Remember" function.
The vendors who supply the licensed databases that require authentication to
access will often place a cookie on the user's computer after the user logs in.
The cookie will typically expire automatically after a predetermined time
period (typically, in 24 hours but it could be as long as 30 days). The purpose
of the cookie is to eliminate the need to go through the login procedure at the
beginning of each new session.
Cookies are not used to collect personal information nor are they used to track
Use of Library Card Number in Making Interlibrary Loan
If the user is affiliated with one of approximately 200 libraries that
participate in the reQuest interlibrary loan system, and is using the reQuest
statewide library catalog, the user will be able to request an item in reQuest
using an online form (by clicking on "Request This Item"). The form requires
the user to enter their name, contact information (phone, fax or e-mail
address) and, at the user's option, their library card number. This personally
identifiable information remains with the home library (the library the user is
affiliated with) and is not transmitted to the borrowing library. All
personally identifiable information associated with each interlibrary loan
request is automatically deleted by the system 14 days after the lending
library indicates that the interlibrary loan transaction is completed (i.e.,
when the borrowed materials have been returned to the lending library). Once
deleted, this personally identifiable information can no longer be retrieved
(not even from the system's back-up archives).
The Connecticut State Library is not, and cannot be, responsible for
maintaining the privacy or confidentiality of personal or personally
identifiable information provided by a user to a third party, such as a data
service licensed by the State Library for its users.
The Connecticut State Library requires that you provide personal information to
enable us to respond to your e-mail, Report A Problem reports, How Can We Improve iCONN?
reports, etc. Your e-mail may be forwarded within the Library to employees who
are better able to assist you, or to the vendor who may be able to help
diagnose a problem or issue with the system, or to your home library. Apart
from those exceptions, and other than for authorized law enforcement
activities, the Library does not share e-mail with outside organizations
without obtaining your permission. We are required by law to retain your e-mail
for two years, as specified in the State Agencies' Retention/Disposition
Schedule S1 located at http://www.ctstatelibrary.org/sites/default/files/publicrecords/s1administrative201405.pdf
(see "E-mail and Electronic Messages" after section S1-090).
The system monitors search terms that users enter into the iCONN search engine
for the purpose of reporting on the most popular search terms but this tracking
is not correlated with individual users.
iCONN staff uses the information gathered above to tailor site content to user
needs, and to generate aggregate statistical reports.
iCONN contains links to other independently run Web sites outside the
"iconn.org" domain. iCONN is not responsible for the privacy practices or the
content of these Web sites.
This site has security measures in place to protect the loss, misuse and
alteration of the information under our control.
If you have any questions about this privacy statement, the practices of this
site, or your dealings with this site, you can contact:
Connecticut State Library
786 South Main Street
Middletown, CT 06457
888-256-1222 (in CT)
Digital Library Advisory Board on October 4, 2006.