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Problem Reports
A service of the Connecticut State Library and your local library

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Problems requesting an item?

  • If you are unsure how to request an item in Find Books (the statewide library catalog), please see this tip.
  • If you are unsure how to track the status of your requests, please see this tip.
  • Requests for items in the statewide library catalog are processed in accordance with the policies of the local borrowing and lending libraries that participate in this service; if you have questions about the status of your request, please contact your local library. Note: Items such as DVDs and audio books may be difficult to obtain through this service.


Connecticut Library Card Number:    
Problem Reports:
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Your message will be sent to the iCONN office in Middletown, CT. If you need to contact your local library directly, you can use the Connecticut Public Library Directory.

We read and respond to all problem reports. If you do not receive a response in a timely fashion, please contact the iCONN office at 888-256-1222 (toll-free in CT). Additional help can be found in Help - Find Articles and Help - Find Books, DVDs and more in CT Libraries.

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