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reQuest Technical Support
A service of the Connecticut State Library and your local library

For assistance with general, day-to-day usage questions, system performance, error messages, forgotten or inoperable passwords, or software-related issues, please contact the Auto-Graphics Help Desk at:

helpdesk@auto-graphics.com 
or Telephone: (800) 852-8686
Fax: (909) 595-5190 (Attention: Help Desk)
8am - 8pm EST, Monday - Friday

Note: All calls will be forwarded to A-G's Canada office during 8am - 10am. After 10 am, if you are unable to reach the Help Desk through the main number above, you may call the A-G Canada office directly at (800) 225-8534 (select ext. 4 for Help Desk).

It is recommended that you e-mail a complete description of the problem to the Help Desk so that it is date/time-stamped to facilitate future tracking of your request. Whether your request is by email or by phone, please include the following information: your name, library name, 4-character reQuest code, and phone number. If you are having difficulty accessing a specific reQuest service, please provide the following additional information:

PAC Administration - please provide your unique password if different from the default.

ILL - A-G will reset your password to the default if you report that you are unable to log into the system.

WebCAT - A-G will reset your password to the default if you report that you are unable to log into the system. This (WebCAT only) requires an overnight process to take effect.

AGCat - A-G will reset your password to the default if you report that you are unable to log into the system. For other problems, please supply both your unique username and password.

System Status Page from Auto-Graphics 
System Outage Procedures from reQuest 
System Scheduled Maintenance Policy 
Frequently Asked Questions from Auto-Graphics  

For questions about reQuest policies, procedures and billing, or if you do not receive the technical assistance you need from Auto-Graphics on a timely basis, or if you have suggestions regarding system improvements, please contact the reQuest office:

Overall program administration
Contact: William Sullivan, Administrator, (888) 256-1222 or (860) 704-2230.
William.F.Sullivan@ct.gov 
Monday-Friday, 8:00 a.m.- 4:30 p.m.

Interlibrary Loan, Library Information Database, WebPAC, WebPAC
Administration

Contact: Steve Cauffman, Interlibrary Loan Coordinator, (888) 256-1222 or (860) 704-2223
Stephen.Cauffman@ct.gov 
Monday-Friday, 8:00 a.m.- 4:30 p.m.

WebCAT, AGCat, and CatExpress
Contact: Gail Hurley, Statewide Library Catalog Coordinator,
(888) 256-1222 or (860) 704-2222
Gail.Hurley@ct.gov 
Monday-Friday, 7:30 a.m.- 4:00 p.m.

The current development status of all enhancement requests we have sent to Auto-Graphics can be found online.


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