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Assistance Using the Connecticut Digital Library
A service of the Connecticut State Library and your local library

To access all iCONN resources from outside the library or from off-campus

Access to iCONN is restricted to Connecticut residents, and students and teachers in Connecticut schools and colleges.

To access the restricted public library and school library resources from outside of the library:

  • You must have a Connecticut public library card and be a Connecticut resident or a student or teacher in a Connecticut school.
  • If you do not have a library card, or your library card number does not work, contact your local Connecticut library.

To access the restricted college library resources:

  • You must be a Connecticut college student or faculty member.
  • From off-campus, use your college library proxy server or enter your college library card number.  To determine which method applies, check your college listing in Access From Off-Campus.  For additional assistance, contact your college library.

When you click the "Try This!" button, the system will look at your computer's IP (Internet) address to determine if you are in Connecticut.

  • If the system is able to determine that your IP address is from Connecticut, you will proceed directly to the Keyword Search screen.
  • If the system cannot determine that you are in Connecticut, you will have to login with your library card number.

    Note: When you log in using the "Try This!" button, you will not have access to your library's "Request This Item" button if your library offers that service. To have access to this service, you must login by entering your library card number.

    For information about how iCONN uses your IP address and library card number, please see the Privacy Policy.


Browser Checklist for iCONN

iCONN is best viewed with Internet Explorer 5.5 (or higher) or Netscape 6.2 (or higher).

  • Note: Netscape 6.0 and 6.1 are not supported by several iCONN databases.
  Cookies and Java Script must be enabled.
  Browser security must be set to medium or medium/low.
  Pop-up blockers must be disabled.
  • Check browser settings. This feature is usually found under Tools > Options
  • Check other software such as: Windows XP, Yahoo Toolbar, Google Toolbar, Norton Internet Security, etc.
  • Disable blocker software such as: Pop-up Stopper, Pop-up Defender, Pop-up Zapper, etc.
  AOL and SBC users may need to use a third party browser
  • Minimize the AOL or SBC browser and use the recommended browsers stated above.
  • Scroll down for other problems related to AOL and SBC browsers
For more browser information, go to: Browser Support and Configuration.


Firewall and Server Configuration:

Firewalls and proxy servers need to be configured with the correct IP addresses or equivalent domain names. For detailed information, go to: Firewall and Server Configuration


Search Assistance

Help buttons are available from search pages. These provide useful search tips and ways to refine your search techniques. There are usually support links from search pages too. The resource notes located in iCONN’s portal search screen provide links to vendor information and support.

If you need additional help, contact your librarian or school media specialist. Provide as much detail as possible about your question or problem, including:

  • Your name, email address and/or phone number
  • The name of your library
  • Where you were when the problem occurred (home, school library, etc.)
  • Your question or problem
  • The name of the resource you were searching
  • The complete error message, if any, that you received (copy and paste if possible)
  • The date and time of the problem
  • The browser version you are using (Internet Explorer 5.0, Netscape 6.2, etc.)


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